Brand and Business Information
Brand Name: 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™
Website: https://puqwlsten.com
Legal Company Name: Hangzhou Shangge E-Commerce Co., Ltd.
Owner: Cheng Shuanglong
Operator: Hangzhou Shangge E-Commerce Co., Ltd.
Business Address: Room 428, Building 1, No. 9 Jiaqi Road, Xianlin Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Customer Support Email: service@puqwlsten.com
Phone Number: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)
𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™ is owned and operated by Hangzhou Shangge E-Commerce Co., Ltd.
We Are Here to Help
If you have questions about our phone cases, magnetic phone stands, expandable grips, wrist straps, crossbody phone lanyards, or other accessories, please contact us by email.
Whether you need product information before purchasing or assistance with an order, delivery, or after-sales matter, we will review the information you provide and offer appropriate support.
Product and Compatibility Questions
Phone cases, magnetic accessories, and phone straps may use different attachment and compatibility methods. If you need help before purchasing, please provide:
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The brand and complete model of your phone
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The product name or product-page link
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Your preferred color or design
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Whether you plan to use the item with a MagSafe-compatible device or case
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Whether your phone case has a built-in strap hole or requires a phone-strap attachment tab
We will use the information available on the relevant product page to help you identify a suitable option. Phone model, case thickness, and magnetic construction may affect compatibility and performance, so please also review the compatibility details on the product page carefully.
Order Assistance
If you need to check your order status or believe that your order information may be incorrect, please include:
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Your order number
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The name used to place the order
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The email address used at checkout
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A clear description of the information you would like us to review or correct
If your order has not entered processing or shipment, we will check whether the requested change is still possible. Once an order has begun processing, packing, or shipping, some details may no longer be changed. Please contact us as soon as possible after noticing an issue.
Shipping and Tracking Questions
Once your order has shipped, available tracking information will be provided through the relevant order notification.
Please contact us if:
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You have not received a shipping notification within the expected processing period
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Your tracking information has not updated for an extended period
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Your package has not arrived within the estimated delivery period
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Tracking shows that the package was delivered, but you have not received it
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The shipping address may be incorrect or incomplete
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The package may have been lost in transit
When contacting us, please provide your order number, the recipient’s name, and any available tracking information. We will assist with reviewing the order and shipping records. The available resolution may depend on the order status, carrier records, and circumstances of the shipment.
Product Issues and After-Sales Support
If a phone case, phone stand, phone strap, or another accessory arrives damaged, incomplete, incorrect, or materially different from your order, contact our customer support team and provide as much of the following information as possible:
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Your order number
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The name of the affected product
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A clear description of the issue
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A photo showing the complete product
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Close-up photos of the affected area
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Photos of the outer packaging and shipping label
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A video demonstrating the issue, where relevant
Please keep the product, packaging, and included accessories until our initial review is complete. We will evaluate the information and provide an appropriate solution in accordance with the applicable policy.
Contact Customer Support
Customer Support Email: service@puqwlsten.com
Phone Number: +86 157 9493 3595
Customer Support Hours: Monday to Friday, 9:00 a.m.–6:00 p.m. Beijing Time (UTC+8)
Email is our primary contact method for product compatibility questions, order assistance, shipping inquiries, and after-sales matters. We recommend contacting us by email so that we can locate your order and maintain a clear record of the issue.
Where possible, use the same email address that was entered at checkout and include your order number or the relevant product name in the subject line.
Messages received outside our customer support hours will be reviewed in the order received during the next available support period. Customer support hours may be adjusted during public holidays.
Important Return Shipping Notice
Do not send a return to our business registration address unless our customer support team has specifically instructed you to do so.
Our business registration address may not be the warehouse that processes returns. To request a return, contact service@puqwlsten.com before sending any item. Once your request is approved, our customer support team will provide the applicable return address and instructions based on the product and order circumstances.
Packages sent without prior approval may not be identified or processed correctly.
Information and Privacy
To answer product questions, locate an order, investigate a shipping matter, or provide after-sales support, we may need to request information relevant to your order.
Do not send complete payment card numbers, account passwords, or other unnecessary sensitive information through standard email. We will use the information you provide only as reasonably necessary to address your request. For more information about how we handle personal information, please review our Privacy Policy.
Connect with Our Brand
At 𝘗𝘶𝘲𝘸𝘭𝘴𝘵𝘦𝘯™, we want every phone accessory to bring more personality and enjoyment to everyday life. If you have questions about our products, your order, or the shopping process, you are welcome to contact us using the details above.